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| Call center industry in the Philippines ： ウィキペディア英語版 |
Call center industry in the Philippines
Call centers began in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business-to-customer support, online business-to-business support. The call center industry is one of the fastest growing industries in the country.
The Philippines is also considered as location of choice due to its less expensive operational and labor costs, as well as having a highly skilled workforce, proficiency in American-style English and idioms, strong affinity with U.S. and European cultures and a constant stream of college-educated graduates entering the workforce. The Philippines remains as a top business process outsourcing (BPO) destination for the estimated $150-billion BPO industry.
==Types of support==
The calls managed by a number of Philippine call centers can be categorized into one of two types: outbound calls and inbound calls. Outbound calls include advisories, sales verification, customer services, surveys, collections and telemarketing. Inbound Calls include account inquiries, technical support, sales and various customer services.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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